“How has the digitization of financial products and services impacted the life of older adults?”

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as researcher 

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The digitization of finance has brought about significant changes in the way we manage our money, offering convenient and accessible options for managing transactions. This study aims to explore the experiences of older adults with mobile banking, focusing on issues of accessibility and inclusivity in the design of financial technology. The research will be conducted using a combination of qualitative methods, including interviews and diary studies, to gather detailed information on the experiences and perspectives of older adults. The findings of this study will be important for informing the design of financial technology to ensure that it is accessible and inclusive for older adults.

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• If and how is their current financial behavior different from the ones in their past?

• What has their transition to digital financial products been like?

• How do they feel about the digitization of financial activities?